Helpie FAQ

Frequently Asked Questions

  • About Air Auto Group
  • About Air Auto Group
    Our mission is to make comfort of Air Suspension System affordable with the highest quality possible and to break the stereotype that Air Suspension system is very expensive.



    As AirAutoGroup we offer our clients Air Suspension diagnostic, consulting and repair services. Repair technology development since 2007 and still growing, expanding car models we work with, such as – Tesla, Rolls-Royce, BMW, AUDI, Mercedes-Benz, Maybach etc.
  • Where are AirAutoGroup service stations located?
    You can find our recommended service stations here.



    We are always looking for new partners in many areas. To become our partner, please fill out the form and we will contact you.



    ! Remember ! We are cooperating with qualified automotive service stations, who can make all the necessary actions, because proper installation is as important as repair process itself.
  • What are your company details?
    Company name: AIR AUTO GROUP SIA



    Registration number: 43603048235



    VAT number: LV43603048235



    Address: Zemgaļu street 50, Code, Codes par., Bauskas county, LV-3910



    Bank account number: LV69HABA0551031135969



    Office e-mail: info@airautogroup.com



    E-mail for invoices: fin@airautogroup.com
  • How can I contact you?
    You can contact us via:



    - contact form;



    - WhatsApp, Telegram, Messenger (+371 20110055) ;



    - email: info@airautogroup.com
  • Working Hours
    Orders: 9 am - 6 pm
    Service station: 8:30 am - 6:30 pm
  • Repair
  • How long does it take to repair an Air Suspension?
    Mostly all popular products we have in-stock, except if for any reason we are out of stock or Your required model product needs to be repaired, then:
    • 3–12 business hours for Air Spring (depends on the car model)
    • 12–36 business hours for Shock Absorber (depends on the car model)
    • 12–36 business hours for Air Suspension (depends on the difficulty)
    • 6–18 business hours for Air Suspension Compressor (depends on the car model)
    ! This is calculated WITHOUT logistics delivery time !
  • Where can I send you parts for repair?
    You can send parts to our storages in any country or:



    You can send parts to our manufactory directly via couriers like DPD, CargoBus, VeniPak.



    FREE SHIPPING: Orders with 300+ euro value.



    Our shipping address: AIR AUTO GROUP SIA Zemgaļu iela 50, Code, Latvija, LV-3910 +371 20110055



    For OMNIVA:
    • Bauskas Pionieru ielas RIMI pakomāts, Pionieru iela 2, Bauska
    • Bauskas Upmalas ielas TOP pakomāts, Upmalas iela 1, Bauska
    • Bauskas Zaļās ielas Mini RIMI pakomāts, Zaļā iela 3, Bauska
    AIR AUTO GROUP SIA +371 20110055
  • Shipping
  • How much time the delivery takes?
    Depends on Your location and the courier You selected.

    Contact us for more information.
  • Who covers shipping expenses?
    All shipping costs associated with any order, return or exchange will be the responsibility of the customer.
  • Costs
  • What are the costs of repairing Air Springs?
    All product prices and repair costs are available at our shop.



    If You do not find Your car model or interested product, contact us for more information.



    Shop prices are ex-works Latvia and costs for certain regions can differ, because of logistics and storage costs. For more information, contact us.
  • What are the costs of repairing Shock Absorbers?
    All product prices and repair costs are available at our shop.



    If You do not find Your car model or interested product, contact us for more information.



    Shop prices are ex-works Latvia and costs for certain regions can differ, because of logistics and storage costs. For more information, contact us.
  • What are the costs of repairing Compressors?
    All product prices and repair costs are available at our shop.



    If You do not find Your car model or interested product, contact us for more information.



    Shop prices are ex-works Latvia and costs for certain regions can differ, because of logistics and storage costs. For more information, contact us.
  • Do you make refund?
    Yes, we have 30 day money back warranty policy, meaning, if You are not satisfied with our product, You send us back the product and after receiving it, we will send You back Your funds. For refund applying please fill out this form and we will contact you.
  • Disassembly and assembly price
    Front: 30 - 70 euro
    Rear: 30 - 70 euros
  • Diagnostics
    30 - 50 euros
  • Priority
    It is possible to buy a priority (be in front of line) - 30 euros per product.
  • Part replacement cost
    Air Spring replacement on an existing Shock Absorber - 30 euros per product
    Shock Absorber replacement on an existing Air Spring - 30 euros per product.
  • Warranty
  • Do you have any warranty for repairs?
    Yes, we do give quality warranty:
    • Air Springs: 12-36 months
    • Shock Absorber (hydraulic part only): 12 months
    • Air Suspension Strut: 12-36 months Air spring; 12 months Shock Absorber (hydraulic part only);
    • Air Suspension Compressor: 12 months (only mechanical part);
  • How should I apply for a warranty?
    For that you will need AirAutoGroup warranty ticket. Please, fill this form and we will contact you.
  • Other
  • Do I need to return the old part?
    Yes, we need your old part. Mostly all popular products we have in-stock and you can buy those without sending us your old part with extra fee.



    If you have more old parts (cores), we can buy them from you. For more information, contact us.
  • After repair my car functions differently. What could it be?
    You always can seek some answers in our blog section. If you do not find your problem there, please, contact us.
  • Air Suspension disassembly / reassembly.
    If you cannot separate Air Spring (bag) from Shock Absorber (hydraulic) by Yourself, You can ship the whole Air Suspension to us and we will make the disassembly / reassembly process without any extra fees.



    For more information, contact us.
  • How can I buy a part?
    E-SHOP:



    1) Enter shop;



    2) Find Your necessery product / part ;



    3) Fill all the necessery fields on  Your order ;



    4) Make the payment;



    5) We will contact You for further details.



    CONTACT US: Please, send us your order via contact us form and we will contact you.
  • The difference Before / After repair:
    You can see our products in our gallery.
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