Terms and conditions
By making a purchase in the Online Store, you confirm that you have read these Terms, understand them and agree to be bound by them without any objection.
We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to the Online Store. You must review the Terms periodically for changes. Using or accessing the Online Store following the posting of any changes to the Terms constitutes your acceptance of those changes.
- General Provisions
1.1. If you have purchased goods from us through the Online Store, then such mutual agreement shall be deemed a Distance Agreement and shall be governed by the laws governing the Distance Agreement, including, but not limited to, Directive 97/7/EC of the European Parliament and of the Council on consumer protection with regard to distance contracts, the Law of the Republic of Latvia “Consumer Rights Protection Law”, the Decree of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts” and other related legal acts.
1.2. The distance agreement comes into force at the moment when you place an order in our online store, indicate the delivery address, choose a payment method, read and confirm these Terms and Conditions, as well as confirm your order and pay for it.
1.3. To make purchases in the online store have the right:
• Capable individuals or legal entities;
• Minors under the age of 17 (inclusive), only with the permission of their parents or guardians, if they do not have their own income;
• Legal representatives of all of the above persons.
1.4. If at the time of making a purchase in the online store, you do not have legal capacity and / or legal capacity, your legal representative (parent or guardian) is responsible for ordering and paying for the goods. In the above case, the order cannot be canceled and the paid purchase price is not refundable.
2.1. You can make purchases in the online store without prior registration.
2.2. To place an order, add the desired items to your cart. Fill in all the required fields and choose the most suitable delivery method. After that, the total cost of the order with delivery will be displayed on the screen. Pay for the purchase to complete the order.
2.4. The prices and characteristics of the goods sold in the online store are indicated next to the goods. We make every effort to ensure that the photographic image, description and specifications of each item are correct. However, while the colors are displayed correctly, they may differ slightly from the colors of actual products. Therefore, we cannot guarantee that the product images you see accurately reflect the actual product.
- Terms of payment
3.1. All prices in the Online Store are in euros (EUR). The price of the goods includes value added tax (21%), as well as, if applicable, other taxes and fees.
3.2. We reserve the right to change product prices or set special product prices. The goods are sold to you at the price in force at the time of the order.
3.3. The shipping cost depends on the amount of the order and the selected shipping method. Depending on the type of delivery chosen and the amount of the order, an additional delivery charge may apply for the order, which will be clearly stated before payment is confirmed and included in the price of the order.
3.4. The purchase can be paid by choosing the following prepayment methods provided by the makecommerce.lv payment platform, Maksekeskus AS:
• Payments via Latvian internet bank: Swedbank, SEB, Citadele and Luminor.
• Payments via Estonian internet bank: Swedbank, SEB, Luminor
• Payments via Lithuanian Internet Bank: Swedbank, SEB and Luminor.
• Payments by Visa/Mastercard
NB! Using the payment method via the Internet bank, confirm the order and click the “Back to the seller” button.
3.5. The purchase can also be paid in cash or by bank card upon receipt of the goods, choosing to receive the goods on the spot in one of our stores.
3.6. The distance agreement comes into force after the successful receipt of funds to our current account. If for any reason it is impossible to complete the order, you will be notified of this, and the amount paid will be returned as soon as possible, but no later than within 14 calendar days from the date of receipt of the notification.
- Terms of delivery
4.1. The goods are delivered to the following countries: Latvia, Estonia, Lithuania and European Union countries.
4.2. When placing an order, you can choose one of the following ways to receive the goods:
• Receive goods in one of our stores located at Brīvības gatve 439, Rīga, LV-1024 and Zemgaļu iela 50, Code, LV-3910;
• Receive goods through DPD, Venipak, CargoBus or Omniva delivery services throughout Latvia, as well as in the Baltic countries and Europe;
• Receive the goods at your specified address by courier.
4.3. Shipping costs will be shown before the order is confirmed. Shipping charges do not apply if the total value of the item to be delivered exceeds:
• if you want to receive the goods through Omniva – 50.00 EUR,
• if you want to receive the goods via DPD, Venipak or CargoBus – 300.00 EUR,
• if you want to receive the goods by courier – 350.00 EUR.
4.4. Receiving goods in our stores is free of charge. After placing an order, a representative of the online store will contact you to clarify the delivery details. The order can be received immediately after payment, or by agreeing on a specific time of receipt within the working hours of a particular store. Any questions about the order can be asked by phone: +371 20110055.
4.5. If you plan to pay for the order upon receipt, please pick up the order within 10 days from the date of its preparation or warn that you plan to come for it later. If you do not pick up the order within 10 days and we do not have information about the extension of its storage period, we reserve the right to cancel this order and return the ordered product to free sale.
4.6. If for some reason the order is no longer relevant for you and you want to cancel it, please let us know about your decision – you can send us an email, call us, send an SMS or maybe send a letter by mail – whichever is more convenient for you!
4.7. The purchased goods will be delivered to the address you specified within 1-2 business days if the parcel is sent to the Baltic countries, and within 2-6 business days if the parcel is sent to the European Union countries. In exceptional cases, we have the right to send the goods up to 15 calendar days, after notifying you of this.
- Right of withdrawal
5.1. Based on Directive 2011/83/EU of the European Parliament and Council (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083) you have the right, within 14 calendar days from the date of upon receipt of the goods, refuse the purchased goods and return them to us without indicating the reason for the refusal.
5.2. The right of withdrawal does not apply if you are a legal entity.
5.3. In the event of a refusal, you will bear the costs associated with returning the goods to the online store, unless the reason for the return is that the goods do not correspond to the order (for example, the wrong or damaged goods).
5.4. To exercise the right of withdrawal, the goods may only be used for the purposes for which they are intended. You are responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. In case of improper use or damage to the product, careless handling of the product during use or non-compliance with the instructions, if the original packaging of the product is lost, or if its packaging is significantly damaged, we have the right to reduce the refundable amount in accordance with the violation.
5.5. In order to exercise your right of withdrawal, you must submit the withdrawal form, which can be found here, by sending it to the email address firstname.lastname@example.org or by mail to: Zemgaļu iela 50, Code, LV- 3910, within 14 calendar days of receipt of the item, and preferably include a printed rejection form with the returned item.
5.6. You must immediately return the product to us, but no later than within 14 calendar days after submitting the withdrawal form.
5.7. Upon receipt of the returned item, we will immediately, but no later than within 14 calendar days, refund all payments received from you under the Distance Agreement.
5.8. We reserve the right to withhold refunds until we have received the item or proof of shipment from you, whichever comes first.
5.9. We will not be liable for any delay or default or any other type of default that results from circumstances or impediments beyond our reasonable control.
5.10. We reserve the right to refuse to sell the product and require you to return the product if the price indicated in the online store is significantly lower than its market price due to an error.
5.11. All returned goods must be sent to the following address: Zemgaļu iela 50, Code, LV-3910, with a contact phone number +371 20110055.
If you would like to discuss returning an item or have any questions about our return policy, please contact us at +371 20110055.
- Consumer rights for non-conforming products
6.1. We are responsible for non-compliance of the goods sold to you with the terms of the Distance Agreement (declared description) or for defects in the goods that were at the time of delivery of the goods, or defects detected within 14 calendar days from the date of delivery of the goods, if it can be assumed that the defect already existed on the time of delivery of the goods.
6.2. You must notify us of the non-conformity or defect of the goods immediately, within 14 calendar days from the date of its discovery, i.e. make a complaint. You can file a complaint by contacting the Online Store at the e-mail address: email@example.com or by writing to the address: Zemgaļu iela 50, Code, LV-3910.
6.3. We are not responsible for defects that occur after the goods have been delivered to you. If the purchased product has defects for which we are responsible, you have the right to demand that we repair these defects free of charge or exchange the product for a new one free of charge.
6.4. If the item is beyond repair or replacement, we will refund you all payments under the Distance Agreement. We are required to provide a written response to your complaint within 15 days of receiving it.
- Processing of personal data
7.1. We process only those personal data that you voluntarily provided to us (entered when placing an order), such as name, surname, telephone number, e-mail address, etc.)
7.2. We transfer the personal data of our customers to the transport service provider(s) to ensure the delivery of the goods, as well as certain personal data necessary for making payments, are transferred to the licensed payment institution Maksekeskus AS.
7.3. If you have agreed to receive our marketing communications, including newsletters, we may contact you from time to time to provide information about our services and latest offers. For this purpose, we may process the e-mail address provided by you when subscribing to marketing communications. You have the opportunity to opt out of marketing communications at any time by notifying us of this by writing to the e-mail address: firstname.lastname@example.org or by mail to the address: Zemgaļu iela 50, Code, LV-3910.
- Procedure for resolving disputes
8.1. In matters not covered by these Terms, we must comply with the laws and regulations in force in the Republic of Latvia.
8.2. All disputes that are in any way related to your visit to the Online Store or arising in connection with the execution, clarification or termination of the Distance Agreement will be resolved through mutual negotiations or correspondence. If the dispute is not resolved through mutual negotiations or correspondence, such a dispute will be submitted for further consideration to the courts of the Republic of Latvia in accordance with the regulatory enactments of the Republic of Latvia. The dispute may also be referred to the Consumer Rights Protection Center of the Republic of Latvia.
8.3. You can refer to the consumer dispute resolution platform in the European Union.
CONSUMER DISCLAIMER FORM
Place and date of compilation:
_ ________, 20______
Seller name: SIA “AIR AUTO GROUP”
Seller’s address: Zemgaļu iela 50, Code, LV-3910
Seller phone number: +371 20110055
Seller’s email address: email@example.com
Name, surname of the consumer: __________________________________
Consumer Address: ______________________________________________
Consumer Email Address: ___________________________________
Product Name: ___________________________________
Date of purchase of goods: _________________________________
Date of receipt of goods: __________________________________
Document confirming the purchase of goods: _____________________
Consumer Confirmation of Cancellation: I declare that I wish to withdraw from the Distance Agreement I have entered into for the purchase of the product referred to above.
Consumer Signature: ________
Please send the completed cancellation form along with a copy of the proof of purchase to SIA “AIR AUTO GROUP” at Zemgaļu iela 50, Code, LV-3910.
Within 14 days, please send or deliver the returned goods to the outlet of SIA “AIR AUTO GROUP” at the address: Zemgaļu iela 50, Code, LV-3910.
Information on the exercise of the right of withdrawal
You can exercise the right to refuse and return the goods within 14 calendar days from the date of receipt of the goods in possession, without specifying the reason for the return.
The right of withdrawal expires 14 calendar days from receipt of the goods. If the deadline expires on a national “official” holiday, the right of withdrawal applies until (and including) the business day following the expiration date.
In order to exercise the right of withdrawal, you must inform us – SIA “AIR AUTO GROUP” by clear notice (for example, by letter sent by post or e-mail) of the decision to withdraw from the purchase. You may use the sample opt-out form above, but this is not required.
To comply with the right of withdrawal, it is sufficient that you send notice of the exercise of the right of withdrawal before the expiration of the right of withdrawal.
Consequences of using the right of withdrawal
If you terminate the Distance Agreement, we will refund to you all money paid for the goods, including shipping costs (except for additional costs incurred as a result of your choosing a shipping method other than our cheapest standard shipping method), without undue delay and in any case , no later than 14 days from the day we were notified of your decision to withdraw. Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged for such a refund.
We may withhold refunds until we receive the items back or until you provide proof that the items were sent back, whichever comes first.
You must return the goods to the legal address of SIA “AIR AUTO GROUP” without undue delay and in any case no later than 14 days from the date you notified us of your decision to exercise the right of withdrawal. The deadline will be respected if you return the goods before the expiration of the 14-day period.
You will have to pay the direct costs of returning the goods.
If you wish to exercise your right of withdrawal, please be aware that you are responsible for the reduced value of the goods if the goods have been used for purposes other than determining the nature, characteristics and functioning of those goods. Therefore, please note that during the period of exercise of the right of withdrawal, you have the right to use the product to the extent necessary to test the product (as far as possible before purchasing the product in a regular store).